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How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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Making Sense of Consumer Data in a Digital World
Thomas A. Stewart and Patricia O’Connell
Service Design, Strategy, and the Art of Customer Delight
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How to Embrace Complaints and Keep Your Customers
Thomas Ripsam and Louis Bouquet
查克·荷曼 以及 肯·博巴瑞
解读数字化世界的消费者信息
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Turning Customer Information into Customer Intimacy
