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Jeff Toister
How to Win Customers by Keeping Your Promises
Sarah Cook
Creating Customer Loyalty through Service Recovery
Wolfgang Seidel and Bernd Stauss
The Heart of CRM
Janelle Barlow and Claus Moller
Using Customer Feedback as a Strategic Tool
Jay Baer
How to Embrace Complaints and Keep Your Customers
Adam Toporek
Real-World Tips & Techniques for the Service Front Lines
Ari Weinzweig
Treating Your Customers Like Royalty
大卫·阿夫兰
David Avrin
Bill Price and David Jaffe
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Janelle Barlow and Dianna Maul
Creating Strong Bonds With Your Customers
Sarah Khan
How and How Not to End Relationships with Users