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Joey Coleman
Turn Any Sale into Lifelong Loyalty in 100 Days
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54 Things Every Advertising & Marketing Professional Should Know
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A Complete Action Kit of Tools and Techniques for Achieving Profitable Key Supplier Status
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How Successful Salespeople Take It to the Next Level
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Restoring Service Excellence in the Age of the Customer
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How to Make Your Customer Relationship Management Vision a Reality
Chip R. Bell and John R. Patterson
How Your Customers Have Changed and What to Do About It
Jeanne Bliss
Getting Past Lip Service to Passionate Action
Bryan Bergeron
A Guide to Customer Relationship Management
Gary S. Goodman Ph.D.
Robert Spector and Breanne O. Reeves
The Inside Story of America's #1 Customer Service Company.
Theresa Welsh and Barbara A. Gutek
Aligning Customer Relationships, Market Strategies and Business Structures
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