University of Minnesota - UMN Executive Leadership Insights

Leonard L. Berry

8 Book

Management Lessons from Mayo Clinic
Inside One of the World’s Most Admired Service Organizations
Leonard L. Berry and Kent D. Seltman
McGraw-Hill, 2008
9 Artikel

Mein Mitarbeiter, mein Patient
Leonard L. Berry u. a.
Harvard Business Manager, 2011
7 Buch

Die Kunst, Kunden zu begeistern
Neun Erfolgsfaktoren für Service der Extra-Klasse
Leonard L. Berry
mi-Verlag, 2000
7 Book

Discovering the Soul of Service
The Nine Drivers of Sustainable Business Success
Leonard L. Berry
Free Press, 1999