University of Minnesota - UMN Executive Leadership Insights
In: Marketing

Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

Related Channels

Customer Relationship Management
Customer Retention
Customer Experience
Customer Service

Summaries

8 Book

The Domino’s Story
How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
Marcia Layton Turner
HarperCollins Leadership, 2020
7 Article

A Bold AI Ambition for B2B Marketing, Sales, and Service
Bryan Gauch et al.
Boston Consulting Group, 2024
7 Book

Never Lose a Customer Again
Turn Any Sale into Lifelong Loyalty in 100 Days
Joey Coleman
Portfolio, 2018
8 Book

Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Brad Cleveland and Scott McKain
Kogan Page, 2021
9 Book

Delivering Knock Your Socks Off Service
Performance Research Associates
AMACOM, 2003
7 Book

Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
McGraw-Hill, 2023
8 Article

How Generative AI Is Already Transforming Customer Service
Simon Bamberger et al.
Boston Consulting Group, 2023
7 Article

Don’t Just Improve Your Customer Experience. Future-Proof It.
Christine Astorino et al.
Boston Consulting Group, 2023
7 Book

Voice Marketing
Harnessing the Power of Conversational AI to Drive Customer Engagement
Colleen Fahey et al.
Rowman & Littlefield Publishing Group, Inc., 2023
9 Book

Why We Buy
The Science of Shopping
Paco Underhill
Simon & Schuster, 1999
7 Book

Customer What?
The honest and practical guide to customer experience
Ian Golding
Ian Golding, 2018
7 Book

The Customer-Base Audit
The First Step on the Journey to Customer Centricity
Peter Fader et al.
Wharton School Press, 2022