In: Marketing
Customer Service
The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.
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Summaries
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
Would You Do That to Your Mother?
The “Make Mom Proud” Standard for How to Treat Your Customers
Portfolio, 2018
The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister, 2017
Customer Success
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Wiley, 2016
The Airbnb Way
5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
McGraw-Hill, 2019