Cambridge Business Association
Five Must-Haves for Effective AI Upskilling
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Five Must-Haves for Effective AI Upskilling

Hean-Ho Loh, Vinciane Beauchene, Vladimir Lukic and Rajiv Shenoy
Boston Consulting Group, 2024
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Recommendation

While business executives tend to agree that developing AI capabilities is a vital part of future-proofing their companies, many organizations are lagging behind when it comes to doing so. Gain insights from quantitative and qualitative Boston Consulting Group research into how to upskill workers most effectively at your organization, harnessing the potential of AI to drive value and innovation. Learn why it’s vital that C-suite leaders take the lead in driving the culture shift necessary to inspire change, and start your AI transformation journey today.

Summary

To upskill workers in AI, assess your company’s needs and measure business outcomes.

Future-ready companies identify AI as “one of six key attributes” that enable them to drive innovation, unlock value, and withstand disruptions, yet many organizations are lagging when it comes to upskilling workers. When attempting to upskill their workforce and help employees harness the potential of AI — including GenAI — many companies face obstacles and are slow to scale change throughout their organization. Often, corporate leaders create bottlenecks, because, despite understanding the importance of upskilling teams, they don’t provide workers with sufficient opportunities to learn and put new skills into practice.

Boston Consulting Group conducted quantitative and qualitative research into the best practices of organizations that adopted AI quickly. It found that among best-in-class organizations, those that spent time assessing needs and carefully measuring outcomes had more success in upskilling their workforce. To assess needs, C-suite leaders must define their organizations’ strategy and vision...

About the Authors

Hean-Ho Loh, Vinciane Beauchene, Vladimir Lukic, and Rajiv Shenoy are professionals at Boston Consulting Group.

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