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Stephen Wunker, Jessica Wattman and David Farber
Jobs to Be Done
A Roadmap for Customer-Centered Innovation
AMACOM, 2016
¿De qué se trata?
The most-successful products focus on the jobs people need done.
Recommendation
Marketing strategists Stephen Wunker, Jessica Wattman and David Farber explain that the most-in-demand products and services enable consumers to get essential jobs done. As Harvard professor Theodore Levitt said, “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” The authors devoted 12 years to researching their “Jobs to be Done” strategy and its commercial applications. Its roots lie in revolutionary work by Harvard Business School professor Clayton Christensen. His original “Jobs to be Done” concept concerns the tasks people must get done to lead their lives. These authors extend that concept to apply to products and services. getAbstract recommends their insights to product planners, marketers and consumers.
Summary
About the Authors
Stephen Wunker is managing director of New Markets Advisors, where Dr. Jessica Wattman is director of social innovation and Dave Farber is a manager of growth strategy and innovation.
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