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Win at Work!
Book

Win at Work!

The Everybody Wins Approach to Conflict Resolution

Wiley, 2010 más...


Editorial Rating

8

Qualities

  • Applicable

Recommendation

Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions into positive exchanges. “The Working Circle,” her simple eight-step process, can help you handle workplace conflict. Katz’s book presents numerous real examples of resolved conflicts to show how to use her method. getAbstract recommends these clear case histories and her easy-to-read guidelines to those who want to transform a contentious workplace – or avoid having one in the first place.

Take-Aways

  • Conflict at work can be “destructive” or “constructive.”
  • Constructive differences can create an environment of innovation and excitement. Destructive arguments distract staffers from their work and their goals.
  • Poorly structured jobs, managers who can’t handle disagreements and office cultures that reward aggressive behavior all feed destructive clashes.

About the Author

Diane L. Katz heads The Working Circle, a consulting company. She has a master’s degree from Columbia University and a doctorate in conflict resolution from Union Institute.


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    S. K. 3 years ago
    I think conflict may enforce you for better review in future
  • Avatar
    J. S. 1 decade ago
    Simple steps for recognising and delaing with conflict at work

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