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Message Not Received
Book

Message Not Received

Why Business Communication Is Broken and How to Fix It

Phil Simon
Wiley, 2015

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Editorial Rating

7

Qualities

  • Comprehensive
  • Well Structured
  • Concrete Examples

Recommendation

Author and speaker Phil Simon shows busy professionals how to become better communicators. Simon begins with examples of poorly worded press releases filled with technobabble and buzzwords, a common malady afflicting companies today. He examines the convergence of technology and communication, and discusses stress in the workplace, corporate jargon and buzzwords, turning nouns into verbs and other linguistic gaffes. Using informative case studies, he covers almost any communication problem you can imagine. Ironically, the author can be long-winded and sometimes relies on stilted language and trite expressions, such as “the Orwellian abolishment of buzzwords” or “the tsunami of technology permeating our lives.” Nonetheless, getAbstract recommends his good advice to leaders, managers, employees, students and anyone seeking to communicate more effectively.

Take-Aways

  • Poor business communication costs companies time and money.
  • Whether they occur via companywide memo or face-to-face, messages must be clear and concise.
  • Jargon, buzzwords and acronyms contribute to bad communication. Avoid using them or, if you must use them, define them first.

About the Author

Frequent keynote speaker Phil Simon has written six books, including The Age of the Platform. His work has appeared in the Harvard Business Review, Wired and The New York Times.

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