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Micah Solomon
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
Aperçu
Step up your customer service game with a customer-centric approach that turns your ideal customers into loyal fans.
Recommendation
Many brands are failing to connect with customers, providing mediocre or unsatisfactory customer experiences, says customer service expert Micah Solomon. Learn how transforming your approach to customer service, by anticipating customers’ needs before they themselves do, can differentiate you from the competition. Today’s customers want to feel valued and find near instant solutions to their problems, and serving their needs requires the work of skilled, purpose-driven and empowered customer service agents. Solomon’s playbook offers leaders a wealth of practical guidance on creating iconic customer experiences.
Summary
About the Author
Micah Solomon is president and CEO of the consulting firm Four Aces, Inc., as well as a customer service expert, working as a consultant, author, trainer, speaker and content creator.
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